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Q: Why should I start a Loyalty
Program?
A: Loyalty Programs reach out to your customers - giving
them repeated and continual reasons to return to YOUR
business and spend money with you. The program motivates and
rewards customers for spending MORE money with you. We
generate steady, reliable and motivational promotions for
your business to increase sales. You collect the data from
your patrons and we’ll do the rest. You run your business;
we'll build your sales.
Q: What makes the Sand Dollar’s loyalty program different
from the rest?
A: Everything! Sand Dollar’s Solutions takes customer
relationship marketing to the max! Most other programs
(whether PC based or credit-card terminal based) begin and
end their loyalty programs with the points/rewards
promotion. Sand Dollar’s does this and a whole lot more!
Marketing strategies which allow you to identify and foster
your best customers as well as identify and combat customer
attrition! There is even a strategy focused around tracking
customer complaints and measuring your success at resolving
them.
Q: What are some types of promotions?
A: With Sand Dollar’s, your possibilities are limitless.
Out-of-the-box, Sand Dollar’s provides Rewards Programs,
Electronic Coupons, Birthday Promotions, Anniversary
Promotions, Thank You Promotions, Best Member Promotions,
Frequent Shopper Promotions, Miss You Promotions, Raffle
Promotions, Complaint Management Promotions, Referral
Promotions, New Member Promotions as well as Fundraiser
Campaigns. Additionally, you can literally devise just about
any promotion your mind can imagine!
Q: How do my customers keep track of their point
balances, eligible incentive offers and rewards?
A: Sand Dollar’s supports an optional transaction receipt
printer. You can configure your system to generate customer
receipts on every transaction detailing vital information
such as what they redeemed on the current transaction as
well as every incentive offer and reward they are currently
eligible to receive. Additional information such as raffle
advertisements, store advertisements and referral
advertisements can be included as well. Optionally, if
enrolled in the Sand Dollar’s Service and Internet Lookup
plan, your customers can see this information using the
Internet.
Q: Are there any fees incurred when gift cards or loyalty
cards are issued or used in transactions or when
stored-value cards are reloaded?
A: No. This is a flat-rate program! There are no transaction
based or service based fees for the issuing of gift cards or
loyalty cards, reloading of gift cards or use of gift cards
and loyalty cards!
Q: Do I need to obtain my plastic gift cards and loyalty
cards from Sand Dollar’s Solutions?
A: No. Sand Dollar’s Solutions offers plastic Gift Cards and
Loyalty Cards to our customers purely as a convenience to
our customers. We have built relationships with our plastic
card manufacturer’s that allow us to offer plastic cards at
very competitive prices. We recommend ordering your cards
through us for the best quality control and assured program
compliance.
Q: I already have a large stock of gift cards and loyalty
cards from my prior “credit-card” style vendor. Can I use my
existing gift cards and loyalty cards?
A: In most cases, yes! We recognize the investment many
potential customers have already made in their gift card and
loyalty card stock and have made provisions to support most
of the gift card and loyalty card numbering schemes in use
today.
Q: Are plastic loyalty cards required?
A: No. Plastic loyalty Cards are not required! You may
operate a cardless system, leveraging the customers phone
number or name lookup instead of issuing cards. However, we
have found clients who choose to implement plastic cards
experience a higher degree of success and greater customer
participation.
Q: Do customers need to present their loyalty cards on
each transaction?
A: While scanning the customer loyalty card is the most
efficient method to perform a loyalty transaction, in the
absence of the loyalty card, the customer’s phone number,
first, last name, email address or even company name may be
searched.
Q: Do customers need to present their gift cards on each
transaction?
A: Yes, for anonymous gift cards. Anonymous Gift cards are
treated much the same as cash. Since gift cards are
typically given away as gifts after they have been
purchased, Sand Dolar’s handles them anonymously and
separately from loyalty cards. However, if you subscribe to
the loyalty system in conjunction with the gift card system,
Sand Dollar’s supports named gift cards and spending
accounts, which allow you to associate the card user's
identity to the account.
Q: What are the benefits of plastic gift cards,
stored-value cards and loyalty cards to a merchant?
A: Plastic cards act as a branded advertisement,
establishing the merchant as the destination. With plastic
cards, merchants increase their name recognition and
exposure.
Q: How soon can a gift card be redeemed at a
participating store after it has been issued to a customer?
A: Gift cards and stored-value cards may be used immediately
after activation. Transactions are processed in real time.
Q: Do I need a computer?
A: Yes, Sand Dollar’s Solutions is a PC based windows
software program.
Q: I am only interested in the loyalty program. Do I need
to pay for the gift card software too?
A: No, you may purchase the loyalty program individually
from the gift card program.
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